Support

Faq and Contact Us

Billing Support

Please visit the links below to cancel your membership or check your billing status.
For CCBillEU Customer - https://support.ccbill.com

Contact Us

This page covers some of the more common questions you may have and problems you might encounter while using our site. If you still can't find an answer to your question/problem here, please contact us as soon as possible.

What is Javhtml5.com?

Javhtml5.com is a Premium Adult site which offers it's members watch the Japanese Adult Videos in all HTML5 devices.

Can I stream the video online by using my iPhone just like youtube?

Yes, We support PC, Mac, iOS, Android and all HTML5 Devices to view the video online just like youtube.

Why is there no download option?

If you want to download the videos file, please visit our big brand partner site JAVModel.com and JAVCube.com

Will the video playback awfully slow or choppy?

We have servers almost in every corners in the world. Our dedicated servers are specifically tuned for video streaming. This means high speed access with superb quality.

How do I know I can play your video online without any problem?

Please go to our Free Sample Page to have a test. Enjoy!!

Does my membership auto-renew?

Mainly we have two type of memberships, recurring and non-recurring membership. For recurring membership, we will automatically renew your membership each month, simply to make your life easier. However you can cancel it at anytime. For non-recurring membership,you won't be automatically renewed: it means that you have to take care of your monthly payments or otherwise you'll be automatically cancelled at the end of the month.

Can I use Paypal to join?

Yes, We accept paypal in most of the countries, Please refer to the list below. If your located country is not in the list, you have to use credit card to join.
AFRICA
Algeria
Angola
Benin
Burkina Faso
Burundi
Cameroon
Cape Verde
Chad
Comoros
Cote d'Ivoire
Democratic Republic of the Congo
Djibouti
Eritrea
Ethiopia
Gabon Republic
Gambia
Guinea
Guinea-Bissau
Kenya
Lesotho
Madagascar
Malawi
Mali
Mauritania
Mauritius
Mayotte
Morocco
Mozambique
Namibia
Niger
Nigeria
Republic of the Congo
Reunion
Rwanda
Saint Helena
Sao Tome and Principe
Senegal
Seychelles
Sierra Leone
Somalia
Swaziland
Tanzania
Togo
Tunisia
Zambia
Zimbabwe
AMERICAS
Anguilla
Antigua and Barbuda
Argentina
Aruba
Bahamas
Barbados
Belize
Bermuda
Bolivia
Brazil
British Virgin Islands
Canada
Cayman Islands
Chile
Colombia
Costa Rica
Dominica
Dominican Republic
Ecuador
El Salvador
Falkland Islands
French Guiana
Greenland
Grenada
Guadeloupe
Guatemala
Honduras
Jamaica
Martinique
Mexico
Montserrat
Netherlands Antilles
Nicaragua
Panama
Paraguay
Peru
Saint Kitts and Nevis
Saint Lucia
Saint Pierre and Miquelon
Saint Vincent and the Grenadines
Suriname
Trinidad and Tobago
Turks and Caicos
United States
Uruguay
Venezuela
ASIA PACIFIC
Armenia
Bahrain
Bhutan
Brunei
Cambodia
Cook Islands
Fiji
French Polynesia
Israel
Jordan
Kazakhstan
Kiribati
Kuwait
Kyrgyzstan
Laos
Maldives
Marshall Islands
Federated States of Micronesia
Mongolia
Nauru
Nepal
New Caledonia
New Zealand
Niue
Norfolk Island
Oman
Palau
Pitcairn Islands
Qatar
Samoa
Solomon Islands
Tajikistan
Tonga
Turkmenistan
Tuvalu
United Arab Emirates
Vanuatu
Wallis and Futuna
Yemen
EUROPE
Albania
Andorra
Austria
Belgium
Bosnia and Herzegovina
Croatia
Cyprus
Czech Republic
Denmark
Faroe Islands
Finland
France
Georgia
Gibraltar
Greece
Hungary
Iceland
Ireland
Italy
Latvia
Liechtenstein
Luxembourg
Macedonia
Moldova
Monaco
Montenegro
Netherlands
Norway
Poland
Portugal
Romania
San Marino
Serbia
Slovakia
Slovenia
Spain
Svalbard and Jan Mayen
Sweden
Switzerland
Turkey
United Kingdom
Vatican City

How do I cancel a recurring subscription?

You can cancel your membership anytime by contacting our Credit Card Processor. Please refer to the top of this page.

Why was my application for membership rejected?

  • You may be in a country from which we do not accept credit card transactions. Please contact the card processor(s) directly using the links above - we do not process credit cards and cannot assist with this issue directly.
  • You may not physically be in the country where the card was issued. Solution: use a card issued in the country where you are currently located.
  • You may have disputed a payment with an adult site in the past. Solution: don't dispute charges you make.
  • You may want to check with the billing company that you are attempting to purchase through, as they may be able to give you more detailed information as to why a payment did not process.

I just signed up and have not received my username and password. What can I do?

It should have been displayed after you purchased a subscription and emailed to the email address you provided when joining.If you are using a free web based email try checking the spam/junk folder as sometimes they can get routed there.If that doesn't work, just contact us, and we will help you locate your username/password.

My account was blocked, Why?

  • Your account will be blocked if there are more than 5 failed logins within 10 minutes. We do this to prevent fraud and to secure your account.
  • Account Sharing - Actually there is no restriction to use our site, The only restriction is YOUR ACCOUNT CANNOT BE SHARED. If our system suspect your account being shared. For example - access our members area in USA at 3.00PM and access again in London at 4.00PM. Our system will block your account at once. All you need to do is to contact us to restore your account.

Why can't I play your videos?

Streaming movies require that you have nothing on your PC/Tablet/Smart Phone or network that interferes with the communications between our streaming servers and your computer. If you are browsing on a hotel network, an incorrectly configured modem or router, a "Free Hotspot" (like the kind you might be on if you're at a coffee shop), or have security software that blocks our servers, you may experience problems when streaming.

Fill the form below

When contacting us, try to explain your concern or your problem as precisely as possible so that we can answer as efficiently and as fast as possible. Don't let a question go unanswered - remember, we're here to help you!